Overview

Each artwork sold in this shop is a unique and handcrafted piece created by the artist. Because of the personal and artistic nature of these works, returns and refunds are only possible in exceptional cases, such as when the item arrives damaged or defective.

General Policy

Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and sent back in its original packaging.

Non-Returnable Items

Several types of goods are exempt from return, including:

• Original artworks and commissioned pieces

• Digital downloads

• Gift cards

• Personalized or custom-made products

• Items damaged due to improper handling or storage

Proof of Purchase

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back without prior agreement with us.

Refunds

Once your return is received and inspected, you will receive an email confirming receipt of your returned item. You will then be notified whether your refund has been approved or rejected.

If approved, the refund will be processed and automatically credited to your original method of payment within a few days.

Damaged or Defective Items

If your item arrives damaged, please contact us within 7 days of delivery at {email address}, including photos of the damage. We will review your claim and arrange a replacement or partial refund if appropriate.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, please email us at {email address} and send the item to:
{physical address}.

Return Shipping

To return your product, please mail it to:
{physical address}.

You are responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your return.

Need Help?

If you have any questions about refunds or returns, please contact us at
{email address}